ITIL v4 (Information Technology Infrastructure Library)
Align IT services with modern digital business strategy using the ITIL v4 Service Value System (SVS), Service Value Chain, and 34 management practices.
Certification Body
PeopleCert / AXELOS
Duration
3 to 5 Days
Delivery Options
Online & In-Person
Level
Foundation to Professional
Course Overview
ITIL v4 provides a practical, flexible framework to support organizations on their journey to digital transformation. This course teaches IT professionals how to co-create value with customers, integrate DevOps, Lean, and Agile into IT Service Management (ITSM), and optimize Incident, Problem, Change Enablement, and Service Level Management.
Complete Module Breakdown
6 Core Modules
01
Module 1: Key Concepts of Service Management — Value Co-Creation, Outcomes, Costs, Risks, Utility & Warranty
02
Module 2: The Four Dimensions of Service Management — Organizations & People, Information & Technology, Partners & Value Streams
03
Module 3: The ITIL Service Value System (SVS) & Opportunity/Demand Flow
04
Module 4: The 7 ITIL Guiding Principles — Focus on Value, Start Where You Are, Progress Iteratively & Automate
05
Module 5: The Service Value Chain — Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
06
Module 6: Core ITIL Management Practices — Incident, Problem, Change Enablement, Service Desk, Continual Improvement & SLA
Benefits of Certification & Why Train With M3 Consulting
Establishes a common ITSM language across IT operations, development, and executive teams
Reduces service downtime and improves customer satisfaction and SLA compliance
Delivered via interactive Online or In-Person workshops with real enterprise case studies
High first-time exam pass rate with official syllabus practice exams
Prerequisites
Open to all IT professionals, service desk staff, and business managers.
Who Should Attend
IT Service Managers, CIOs, Service Desk Leads, DevOps Engineers, and Systems Analysts.
Flexible Online & In-Person
